How to Solve 2FA Code Error

If you get a “2FA code error” when entering the Google Authenticator code, you may please try to re-synchronize time to fix the issue.

iOS

For the iOS system, please set the system time zone of your phone thru iOS’ setting page.

Settings (phone settings) > General > Date & Time > Set Automatically

Make sure Set Automatically is ON.
(if there is still show error, could try the (UTC+-1) timezone.)

Android

For Android devices, please fix through

Google Authenticator (App) > Settings > Time correction for codes

Tap on “Time correction for codes” to correct the time used to generate verification code on Google Authenticator.

  • Refresh your browser page or change to use the incognito mode of Google Chrome to sign in.
  • Clear the browser cache and cookies.
  • Try to operate on the APP version again.