FAQ

How to solve Bots error?

Picol trading bots have powerful functions. However, sometimes market price occurred extreme changes, or adjusting parameters with an abnormal setting may cause the bot to close. Here are some common problems and solutions: 1. The Bot close due to the order does not meet the minimum transaction accuracy when the currency price slump. This situation …

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Unsupported regions of phone verification

Picol does not support phone number services for the following countries/regions. Thank you for your understanding. Iran(98) North Korea(850) Burundi(257) Central African Republic(236) Cuba(53) Crimea region(7368) Iraq(964) Lebanon(961) Libya(218) Somalia(252) South Sudan(211) Sudan(249) Syria(963) Venezuela(58) Yemen(967) Afghanistan(93) Congo DR(243) Zimbabwe(263) Singapore(65) China (86)

Reset Google Authenticator

You can reset your Google Authenticator via Picol website or APP. The safety of your account will reduce dramatically after you reset it. Please make sure to use the function of resetting your Google Authenticator. Web Version of Resetting Google Authenticator Please click your avatar on the right-hand side above. Next, please click【Security】of【Unbind】to apply for …

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How to Withdraw from Picol【Web】

Please access address from external platform’s or wallet’s [Deposit] page first, then sign in to your Picol account and click [Wallet] – [Withdraw] on the upper right of web. Access Wallet Address 1. Access to your external platform or wallet, and click [Deposit] page.2. Select the name of the cryptocurrency and deposit “based on which …

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How to Withdraw from Picol【APP】

Let’s use USDT (TRC20) to illustrate how to transfer crypto from your Picol account to an external platform or wallet. Cryptocurrencies are transferred via “addresses”. The Steps on Picol App 1. Sign in to your Picol account and click [Withdraw] on the home page. 2. Select the cryptocurrency you want to withdraw. In this example, …

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